Why Choose Rely On IT

Rely On IT Focuses on exceptional service

Many businesses will talk about personal or exceptional service and quality, here we actually define what me mean. We hold ourselves to those standards

How does Rely On IT define exceptional service?

  1. Reliability: To be true to our name we strive to deliver what we promised on time dependably, and accurately.
    • Clear project scope and definition
    • Accuracy in proposals and billing
    • Do it right the first time
    • Keeping safety in mind
    • Keeping it as simple as possible
  2. Empathy: Rely on It Inc Bay Area IT Support Genuinely care and are concerned about your complete satisfaction of the outcome of our work together.
    • We promise not to bombard you with 100 acronyms or technical jargon and strive to explain issues in plain English.
    • Attention to detail.
    • We seek to understand our client’s strategy and goals.
  3. Responsiveness: Prompt service is a given. When necessary, we firefight. We strive to avoid firefighting by proactively monitoring and addressing the changing needs of your business.
    • Quarterly business meetings that facilitate changing needs and concerns.
    • 24 x 7 monitoring of critical business IT functions.
    • Same Day response on requests.
    • Serve IT support in San Francisco Bay area & San Jose.
  4. Professionalism: Not just technically competent. Instilling a sense of trust and confidence through being ethical and honest.
    • Identify root causes to produce the best solution.
    • Ownership of our mistakes.
    • Candid and direct.
  5. Attitude: Is everything. It is what enables us to deliver exceptional service. We hire positive and enthusiastic individuals who share in our desire to deliver exceptional service.

What Quality means to Rely On IT?

  1. Deliver projects on-time and within budget.
    • We will deliver solutions within the given timeframe and in budget as defined in our statement of work.
  2. We do it right the first time.
    • We back that up with a 30 day service guarantee.
    • We clean up after ourselves.
  3. Quick response, quick resolution.
    • All ticketed requests are responded to same day.
    • We respond immediately for telephoned requests.
    • We strive for a 2-hour response for emailed requests.
  4. We hire employees who share our attitude of quality and service.
  5. The quality of the relationship we have with you is important to us.
    • Simply measured by the level of frank and open communication we have.
  6. We measure the quality of our service through customer surveys.
  7. The final measurement is the level of referrals and testimonials when the above are met.