11 Things We Do Better
Our specialty is IT Consulting, Computer Support and Network Services for small business owners throughout Palo Alto, Sunnyvale, Los Altos and Mountain View
- We Guarantee to Return Phone Calls Promptly. Clients on Worry Free IT services enjoy prompt service with most requests and phone calls returned within 2 hours. If a technician is out of the office or working on an emergency for another client, we will respond to your request and schedule a time to give your request the attention it deserves.
- Emailed Support requests to email@example.com will be responded to immediately with a request tracking number and never “lost” in the shuffle of requests. Your support requests will be assigned a unique tracking issue number and assigned to the appropriate technician for quickest resolution.
- Lightspeed Resolution. We know you don’t want to waste your valuable time waiting for your computer to be fixed. That’s where our IT support and computer network support services come in. Through this network support and IT service, your computer data network can be accessed remotely and securely. If not, our technician will be at your service that very same day.
- We will provide you with personal, courteous service. When we work with you we will always strive to treat you as though you were our only client, with courteous and personal service you deserve.
- No Technical Jargon. You’ll get the clear answers to your computer and IT support questions that you deserve. You won’t be made to feel stupid by any technical talk from our IT support specialists.
- 100% Unconditional Satisfaction is Yours – We Guarantee It. The total satisfaction you deserve awaits you with our technology services and IT consulting. We’ll go out of our way with our IT management services to make sure you are a satisfied customer.
- All work is guaranteed, with a 30-day warranty. We guarantee our work for 30 days following completion. If you ever find anything that does not meet your expectations, please bring this to our attention. We will correct this situation immediately. If you are a Worry Free IT (monthly) client, you always have access to our support team for any IT related issue.
- No Disasters Waiting in the Wings. Your network or data will not be damaged, that’s a promise. We will let you know of any potential risks upon evaluation of your computer problem as part of our computer maintenance services. Any risks will be clearly explained and we will get your authorization before we begin working. Having your files and data backed up beforehand is another way to go.
- Our Guarantee – All Completed Projects Will Be On Time and On Budget. We won’t surprise you with added or hidden charges as we perform IT consulting and network services. Believe it or not, there are some incompetent and unethical technicians out there, but not us. We ARE ethical and know what we’re doing. We guarantee all completed IT support projects to be finished ON TIME and ON BUDGET.
- Expect Accuracy With Our Billing. Each detailed bill will from us will be completely accurate – guaranteed. Since you pre-approve all charges, your IT consulting bill will present no “mystery” charges with our computer IT management services.
- We guarantee the Fixed Contract fees will not change after quotation. We will not surprise you with unexpected fee hikes on quotations for project work. Once we quote a project, we will honor the stated amount on all quoted labor without any surprises.