Why Choose Rely On IT
Rely On IT Focuses on exceptional service
Many businesses will talk about personal or exceptional service and quality, here we actually define what me mean. We hold ourselves to those standards
How does Rely On IT define exceptional service?
- Reliability: To be true to our name we strive to deliver what we promised on time dependably, and accurately.
- Clear project scope and definition
- Accuracy in proposals and billing
- Do it right the first time
- Keeping safety in mind
- Keeping it as simple as possible
- We promise not to bombard you with 100 acronyms or technical jargon and strive to explain issues in plain English.
- Attention to detail.
- We seek to understand our client’s strategy and goals.
- Quarterly business meetings that facilitate changing needs and concerns.
- 24 x 7 monitoring of critical business IT functions.
- Same Day response on requests.
- Serve IT support in San Francisco Bay area & San Jose.
- Identify root causes to produce the best solution.
- Ownership of our mistakes.
- Candid and direct.
What Quality means to Rely On IT?
- Deliver projects on-time and within budget.
- We will deliver solutions within the given timeframe and in budget as defined in our statement of work.
- We back that up with a 30 day service guarantee.
- We clean up after ourselves.
- All ticketed requests are responded to same day.
- We respond immediately for telephoned requests.
- We strive for a 2-hour response for emailed requests.
- Simply measured by the level of frank and open communication we have.